Technical Support

SOFTEK Services Ltd.
#275 – 13500 Maycrest Way
Richmond, B.C. Canada V6V 2N8

For customers who have purchased our Maintenance and Update (M&U) Service, you will have priority access to not only new versions of our products but also to high quality technical support and assistance worldwide.

Canada and USA:

(604) 273-7737

9am to 5pm Pacific Time, Mon to Fri (excluding holidays)

UK/Europe:

+44 (0) 113 239 3000

 

Asia and Australia:

(+65) 6377 0900

 

 

 

 

E-Mail:

support@csc-softek.com

 

Support will only be given to users with an active maintenance and update service contract. Contact SOFTEK for reinstatement. You may e-mail us directly at support@csc-softek.com and attach any relevant data files.

Please include the following information in your e-mail message:

  • First and Last Name
  • Company Name
  • Telephone Number
  • State/Province (e.g. Washington)
  • Country (e.g. United States)
  • Product Name (e.g. S-FRAME)
  • Product Version (e.g. 7.00)
  • Query Description (Please be specific)
  • Attachments (e.g. TEL and/or JPEG Files)