© Copyright 2010, SOFTEK Services Ltd.  All rights reserved.

S-FRAME and P-FRAME are registered trademarks and S-STEEL, S-CONCRETE, and B-LINE are trademarks of SOFTEK Services Ltd.

All other trademarks are the properties of their respective owners.

SOFTEK Services Ltd.

Software for Structural Engineers

www.s-frame.com

Support

SOFTEK Services Ltd.

#275 - 13500 Maycrest Way

Richmond, B.C. Canada V6V 2N8

 

For customers who have purchased our Maintenance and Update (M & U) Service, you will have priority access to not only new versions of our products but also to high quality technical support and assistance worldwide.

 

For support, call us or our partners:

 

Softek (Canada & USA):   (604) 273-7737                                             9am to 5pm Pacific Time, Mon to Fri (excluding holidays)

CSC (UK & Europe):   +44 (0) 113 239 3000

CSC (Asia):   +65 6258 3700

CSC (Australia):   1300 882 393

Matrix (New Zealand):   +64 9623 1223

BIM Solutions (Egypt & UAE):   +202 2792-1480

                                                                        

E-mail:   support@s-frame.com

 

Support will only be given to users with an active maintenance and update service contract.  Contact SOFTEK for reinstatement.  You may e-mail us directly at support@s-frame.com and attach any relevant data files.

 

Please include the following information in your e-mail message:

 

Subject Line

· Request for Technical Support

 

Contact Information

· First and Last Name

· Company Name

· State / Province (e.g. Washington)

· Country (e.g. USA)

· Telephone Number

· E-mail Address

· Product Name (e.g. S-FRAME)

· Product Version (e.g. 9.00)

· Query Description (please be specific)

· Attachments (e.g. TEL file and/or JPEG files)

 

Note:          Incomplete e-mail messages may delay our response.  Please provide us with as much information as possible for

                    a prompt response to your requests.