Support Contact Details

SOFTEK Services Ltd.
#275 – 13500 Maycrest Way
Richmond, B.C. Canada V6V 2N8

Tel: (604) 273-7737

9am to 5pm Pacific Time, Mon to Fri (excluding holidays)

Fax: (604) 273-7731

E-mail:

support@csc-softek.com

For more information, click Contact Support.

 

S-FRAME Questions and Answers

Q.

Are S-FRAME V6.xx files compatible with S-FRAME V7?

A.

Yes; you can open files produced in an earlier version in V7. However, once they are saved in V7 they may not open correctly in V6.xx (see below). For this reason we recommend you save the file to a new name if you wish to retain the original V6.xx file.

 

Q.

Are S-FRAME V7 files compatible with S-FRAME V6.xx?

A.

Possibly; if the model includes a feature which is new to V7 (for example Physical Members) this will not be ‘understood’ by V6.xx and there may be problems. For this reason we generally recommend that you do not take files ‘back’ to V6.xx from V7. If you have a particular need to do this and have any doubts contact Support.


S-STEEL Questions and Answers

Q.

Can I link from S-FRAME V7 to V6.xx S-STEEL?

A.

No; only same-version products will link.

 

Q.

Can I open an S-FRAME V6.xx file in S-STEEL V7?

A.

Not directly, since analysis from S-FRAME V6.xx is not compatible with S-STEEL V7. To do this, in S-FRAME V7; Open, Save As… a new name (if you wish to retain the original V6.xx file) and Analyze before opening in S-STEEL.

 

 

S-CONCRETE Questions and Answers

Q.

Where are B-SECT/C-SECT/W-SECT? What is S-CONCRETE?

A.

B-SECT, C-SECT and W-SECT have been replaced by one application called S-CONCRETE which has all the capabilities of B-SECT/C-SECT/W-SECT and considerably more. You can define and design Beam, Column and Wall sections in one interface. The BEAM options in S-CONCRETE correspond to the current B-SECT program; similarly the COLUMN options to C-SECT and the the WALL options to W-SECT.

 

Q.

I only have a license for B-SECT/C-SECT/W-SECT. What do I install?

A.

Just install S-CONCRETE and choose the appropriate Setup Type for your license. The license you receive, or your security key (dongle), will decide how S-CONCRETE functions; for example if you only have a license/key for B-SECT, then only the BEAM options in S-CONCRETE will function fully.

 

Q.

What is the functionality of the S-CONCRETE options I do not have a license for?

A.

They are limited to those of a ‘LITE’ version; generally you can appreciate how they function but they cannot be used on projects. You will see the following message if you try and use one of these options:

 

Q.

How do I fully enable options I don’t currently have?

A.

Contact SOFTEK to enquire about purchasing a license; either email sales@csc-softek.com or call (604) 273-7737 and ask for sales.

 

Q.

Can I open a B-SECT/C-SECT/W-SECT file in S-CONCRETE?

A.

Yes, all *.BSE, *.CSE and *.WSE file can be opened in S-CONCRETE. When you save the file in S-CONCRETE it will be saved as an *.SCO file.

 

Q.

Can I open an S-CONCRETE file in B-SECT/C-SECT/W-SECT?

A.

No; S-CONCRETE uses the new file type *.SCO which is not compatible with any versions of B-SECT/C-SECT/W-SECT.

 

Q.

What sections are contained in an S-CONCRETE file?

A.

An S-CONCRETE file contains only a single section; either a beam, column or a wall section.

 

Q.

Can I link to B-SECT/C-SECT/W-SECT from S-FRAME V7?

A.

Not directly; S-FRAME V7 will link directly only to S-CONCRETE. This is only possible via the ASCII file export (S-FRAME) and Import Loads via TIM file (B-SECT, C-SECT) options.

 

Q.

Can I link to S-CONCRETE from S-FRAME V6.xx?

A.

Not directly; only S-FRAME V7 will link directly to S-CONCRETE. This is only possible via the ASCII file export (S-FRAME) and Import Loads via TIM file (S-CONCRETE) options.