S-FRAME Software - Privacy Policy


S-FRAME Software Inc. ("We" "S-FRAME Software", "S-FRAME") is committed to maintaining the trust and confidence of our customers and web site visitors by protecting and respecting your privacy. We use personal data for purposes solely related to developing, selling, supporting and training structural analysis and design software. No data is sold, shared or transferred otherwise.

This policy (together with our terms of use and any other documents referred to on it) explains how personal data we either collect from you, or provided by you to us, is to be processed.

By visiting s-frame.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection, the data controller is S-FRAME Software Inc., 13351 Commerce Parkway Suite 1158, Richmond, BC V6V 2X7 Canada. Our offices can be reached by email at info@ s-frame.com or (+1) 604 273 7737

Information we may collect from you

We may collect and process the following information from you:

1. Information you provide to us

You may give us your personal information by filling in forms on our site s-frame.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you participate in discussion boards or other social media functions on our site, or any other activity carried out from time to time on the website where we may use data collection and also when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, place of employment and job title.

2. Information we collect about you

We may collection technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.


How do we use your information?

If information is provided by you to us, we use your information

a) to carry out our obligations to you as a result of any contracts entered into between you and us and to provide you with the information and services that you request from us

b) to provide you with information about other services we offer that are similar to those that you have already inquired about

c) to notify you about changes to our products and services

d) to ensure that content from our site is presented in the most effective manner for you and for your computer

If information about you is collected by us, we will use the data

a) to administer our site and for internal operations, including troubleshooting, testing, research, business statistical analysis and reporting purposes

b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer

c) to allow you to participate in interactive features of our service, when you choose to do so

d) to keep our site safe and secure

e) to make suggestions and recommendations to you and other users of our site about products and services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.


Information Disclosure

We may share your personal information with any member of our group (our subsidiaries and direct partners) and licensing support parties who engage or support S-FRAME software license sales and provide product support to you.

We may share your information with selected third parties including:

a) Analytics and search engine providers that assist us in the improvement and optimization of our site.

b) 3rd party data processors needed to aid in providing communication services (email and live webinar training or live product support) on our behalf. We will require them to observe the intent of this Privacy Policy.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use at s-frame.com and other agreements; or to protect the rights, property, or safety of S-FRAME Software, our customers, or others.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

If S-FRAME Software reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content and your behavior.

Should S-FRAME Software be sold to or purchased by an external company in the future, the purchasing company will have ownership and access to all personal data held and managed by S-FRAME Software, to be used by the purchasing company for the same purposes only as outlined in this policy, and for which you had consented to.

Understand that, the transmission of information via the Internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

S-FRAME Software may offer links from our website or emails to other websites, solely as a convenience to you. Using these links will result in your leaving the S-FRAME Software website. We are not responsible for, nor do we accept liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult the privacy policy of these other organizations before providing personal information on their websites.



information Access

Citizens of European Economic Area ("EEA") member states have the right to access their data that we manage. Access requests may be subject to a nominal fee of £10 to offset processing costs.


Future Privacy Policy Changes

Any future changes to our privacy policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.