Privacy Policy

Who we are

We are S-FRAME Software, an Altair Company


S-FRAME Software Office Locations

S-FRAME Software Canada
305 South Tower – 5811 Cooney Rd.
Richmond, BC V6X 3M1
Tel: (+1) 604 273 7737
S-FRAME Software USA
#282 - 800 Village Walk
Guilford, CT 06437
Tel: (+1) 203 421 4800
S-FRAME Software UK
7 Bell Yard
London UK WC2A 2JR
Tel: +44 (0) 20 4518 1853


S-FRAME Software Inc. (“We” “S-FRAME Software“, “S-FRAME”) is committed to maintaining the trust and confidence of our customers and web site visitors by protecting and respecting your privacy. We use personal data for purposes solely related to developing, selling, supporting and training structural analysis and design software. No data is sold, shared or transferred otherwise.

This policy (together with our terms of use and any other documents referred to on it) explains how personal data we either collect from you, or provided by you to us, is to be processed.

By visiting you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection, the data controller is S-FRAME Software Inc., 305 South Tower – 5811 Cooney Rd., BC  V6X 3M1 Canada. Our offices can be reached by a  Contact Us form.

Information we may collect and why we collect it

1. Information you provide to us

You may give us your personal information by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you participate in discussion boards or other social media functions on our site, or any other activity carried out from time to time on the website where we may use data collection and also when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, place of employment and job title.

2. Information we collect about you

We may collect personal and technical information, including

a)   name, organization, email address
b)   internet protocol (IP) address used to connect your computer to the Internet
c)   your login information
d)  download, install, licensing, and product use history for S-FRAME Software products
e)   browser type and version
f)   time zone setting
g)   browser plug-in types and versions
h)  operating system and platform


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


How do we use your information?

If information is provided by you to us, we use your information

a) to carry out our obligations to you as a result of any contracts entered into between you and us and to provide you with the information and services that you request from us

b) to provide you with information about other services we offer that are similar to those that you have already inquired about

c) to notify you about changes to our products and services

d) to ensure that content from our site is presented in the most effective manner for you and for your computer

If information about you is collected by us, we will use the data

a) to administer our site and for internal operations, including troubleshooting, testing, research, business statistical analysis and reporting purposes

b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer

c) to allow you to participate in interactive features of our service, when you choose to do so

d) to keep our site safe and secure

e) to make suggestions and recommendations to you and other users of our site about products and services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Who we share your data with

We may share your personal information with any member of our group (our subsidiaries and direct partners) and licensing support parties who engage or support S-FRAME software license sales and provide product support to you.

We may share your information with selected third parties including:

a) Analytics and search engine providers that assist us in the improvement and optimization of our site.

b) 3rd party data processors needed to aid in providing communication services (email and live webinar training or live product support) on our behalf. We will require them to observe the intent of this Privacy Policy.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use at and other agreements; or to protect the rights, property, or safety of S-FRAME Software, our customers, or others.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

If S-FRAME Software reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content and your behavior.

Should S-FRAME Software be sold to or purchased by an external company in the future, the purchasing company will have ownership and access to all personal data held and managed by S-FRAME Software, to be used by the purchasing company for the same purposes only as outlined in this policy, and for which you had consented to.

Understand that, the transmission of information via the Internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

S-FRAME Software may offer links from our website or emails to other websites, solely as a convenience to you. Using these links will result in your leaving the S-FRAME Software website. We are not responsible for, nor do we accept liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult the privacy policy of these other organizations before providing personal information on their websites.


Information Access

Clients have the right to access their personal data that we manage.  You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Future Privacy Policy Changes

Any future changes to our privacy policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookie Policy

S-FRAME Software Inc. (“We” “S-FRAME Software“, “S-FRAME”) uses “cookies” to help us remember details of your visits to our website and all related websites, extensions, apps, domains and subdomains (the “Site”) including, but not limited to technical information about your visit e.g. traffic data, location data, browser language, your IP address, the previous website from which you reached us and the type of browser you use.
Our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) which collects information, including personal information about you. S-FRAME Software uses cookies to make your use of our website and services as convenient as possible and to help us estimate our number of visitors and to determine overall traffic patterns through our website.

We may also embed external content and features from third parties within our website (cookies and other technologies such as web beacons and JavaScript) in connection with online services like website analytics and social media links (e.g. social media networks such as LinkedIn, Facebook, YouTube, Google+ and Twitter). This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in countries other than your own. S-FRAME Software does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct.

Managing and disabling Cookies

You can choose to not accept the setting of cookies.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of all of S-FRAME Software’s services. If you use your browser setting to block all or some cookies (including strictly or technically necessary cookies) all or some parts of the Site may not work as intended or may not work at all without cookies.

Changes to our Cookie policy

We may change this Cookie Policy at any time. If we make material changes to this Cookie Policy, we will let you know either by posting the changed Cookie Policy on the Site or by sending you an email. It is important that you review the changed Cookie Policy.

Types of Cookies

  1.  First Party Cookies
  2.  Third Party Cookies – There are cookies which are found in other company’s Internet tools which we are using to enhance the Site.